Shipping Policy

At Mayon, we strive to deliver your timepieces promptly and securely. We are pleased to offer free shipping on all orders to ensure a smooth and transparent process for our valued customers. Below are the details of our shipping policy:

Domestic Shipping (Within the USA):

• Processing Time: Orders are processed within 3-4 business days.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier’s website.
• Shipping Restrictions: We do not ship to P.O. Boxes or APO/FPO addresses. Certain remote locations may experience longer delivery times.
• Delivery Issues: If your package is delayed or lost in transit, please contact our customer service team for assistance. We will work with the carrier to resolve the issue as quickly as possible. For any damage or issues with your received product, please notify us within 7 days of delivery for further assistance.

Custom Watch Orders:

• Processing Time: Custom watch orders take 1-2 weeks to complete. You will receive updates regarding the status of your custom order throughout the process.

Contact Us:

If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer service team at mayonsupport@mayon.store. We are here to help and ensure your Mayon experience is exceptional.

Thank you for choosing Mayon. We appreciate your business and look forward to delivering your exquisite timepiece.